Shipping

We provide standard ground shipping free, with any item you purchase, if you reside in the continental U.S.A.  We DO NOT ship to Canada or any other location outside the U.S.A.. Typically, your order is processed within 24 hours, and if the item is not actually in stock, the fabric is cut to the specifications of your order and shipped within 2-3 days. Average ship time is 5-14 days, but most orders are received within 10 days. All free shipping is either UPS ground or FedEx. In some cases, if you order a custom cover with a 4" loft, the approximate delivery time could be 2-3 weeks. Please allow extra time for these orders as they are custom manufactured and there is always a small queue to have these covers made.

If you would like to expedite your order (though usually it will arrive very quickly so most customers have no need to rush their item) you can call us after placing your order online, and we can provide rush service and UPS or FedEx 2nd Day Air shipment at an additional charge, but you will need to provide your credit card information to us via phone, since we do not keep credit card numbers once you have processed your order online.

Please note that shipping is NOT included for free in your order if you live in Alaska or Hawaii, and we ship only UPS 2nd Day Air to these states, at a minimum cost of $40, but additional items such as pillows or bolsters can increase shipping to Alaska or Hawaii to $60 or more. We do not ship to Alaska or Hawaii using the U.S. Postal Service. You must call 1-800-231-1651 after you place your order to pay for these shipping charges before your order will be processed. If you place an online order for Alaska or Hawaii, it will not be automatically shipped to you until you contact us by phone and provide credit card information to add the surcharge. We do not store credit card information, so you must call and provide a credit card number to finalize the shipping charges before your order will be processed.