We guarantee that any product you buy from us will be free of any defects in workmanship and quality. If for any reason you are dissatisfied with the item you have purchased, and believe it to be defective, damaged, improperly sewn or constructed, we will replace it with an identical item at no charge to you. As the Web's Largest Online Futon Cover Source, we stand behind our word. Visit our Testimonials Page to get some customers opinions. We think you'll be impressed. If you don’t like any item you have purchased that is not a custom made item (scroll down to review return policy) we will gladly give you a full refund. We have been in business since 1994, and invite you to call us at any time with your comments or questions, 1-800-231-1651.
Free Shipping
We provide standard ground shipping free, with any item you purchase, if you reside in the continental U.S.A. We DO NOT ship to Canada or any other location outside the U.S.A.. Typically, your order is processed within 24 hours, and if the item is not actually in stock, the fabric is cut to the specifications of your order and shipped within 2-3 days. Average ship time is 5-14 days, but most orders are received within 10 days. All free shipping is either UPS ground or FedEx. In some cases, if you order a custom cover with a 4" loft, the approximate delivery time could be 2-3 weeks. Please allow extra time for these orders as they are custom manufactured and there is always a small queue to have these covers made.
If you would like to expedite your order (though usually it will arrive very quickly so most customers have no need to rush their item) you can call us after placing your order online, and we can provide rush service and UPS or FedEx 2nd Day Air shipment at an additional charge, but you will need to provide your credit card information to us via phone, since we do not keep credit card numbers once you have processed your order online.
Please note that shipping is NOT included for free in your order if you live in Alaska or Hawaii, and we ship only UPS 2nd Day Air to these states, at a minimum cost of $40, but additional items such as pillows or bolsters can increase shipping to Alaska or Hawaii to $60 or more. We do not ship to Alaska or Hawaii using the U.S. Postal Service. You must call 1-800-231-1651 after you place your order to pay for these shipping charges before your order will be processed. If you place an online order for Alaska or Hawaii, it will not be automatically shipped to you until you contact us by phone and provide credit card information to add the surcharge. We do not store credit card information, so you must call and provide a credit card number to finalize the shipping charges before your order will be processed.
Return Policy
Futon Covers Online offers the easiest return policy of any internet futon cover store on the planet. If for any reason, you are not satisfied with your cover, you may return the item within 30 days after the day you received it. The only cost you must cover is the return ship charge, which is usually just a few dollars. We do not charge a restock charge, unlike almost every other online store! To return an item, please read further for specific instructions.
THE FOLLOWING ITEMS ARE NOT RETURNABLE DUE TO CUSTOM SIZING OR RESTRICTIONS DUE TO SANITARY BEDDING LAWS: ANY COVER ORDERED WITH A 4" LOFT OR 5" LOFT (6" LOFTS ARE RETURNABLE) (go to Futons 101 to learn about our loft size options), TWIN COVERS OF ANY FABRIC, FABRIC BY THE YARD, FUTON GRIPPER PADS, CUSTOM SIZES OTHER THAN OUR ONLINE STANDARD SIZES, AND PROTECT-A-BED MATTRESS COVERS.
To return any item that is returnable, WHICH INCLUDES ALL FULL OR QUEEN COVERS ORDERED FROM THE SITE WITH 6" LOFTS OR COVERS ORDERED WITHOUT SPECIFIED LOFT OPTIONS, PILLOWS, AND BOLSTERS, please submit your return authorization via email only to orderfutoncover@aol.com, and request a return authorization number, remembering to include the information described in the next paragraph. Please note that if you send any merchandise back without receiving shipping instructions and a Return Authorization Number, your will not be credited and your merchandise will be promptly returned to you:
1. Your name, address and daytime phone number.
2. The fabric name of the cover, pillows, and/or bolsters you are returning.
3. The date that you ordered the products with the confirmation number, if you have it.
4. The reason for the return.
Reminder: You must submit your return request within 30 days of the receipt of your items. This will be confirmed with UPS or FedEx tracking.
Please note that any cover that is returned with any evidence of human or animal hair, food residues, urine or smoke odor, dirt, dust, smudge marks, or any other evidence of use,or evidence of washing or drying, is not returnable, exchangeable, or refundable, and will be immediately returned to the customer. This is due to State Sanitary Bedding Laws.
About Us
Futon Covers Online is the world's largest source for quality futon covers, pillows, fabric by the yard, waterproof bedding protection products, and more. Our mission is to provide exceptional products at a discounted, less than retail price.
We have more collective experience in the futon industry than any other web based futon products retailer. Our President and General Manager, Marc Anderson, was the original creator and founder of Ellen’s Futon Convertibles, now the nations largest specialty futon store chain, with 9 stores located in the Washington, D.C., area. Our site is the only online futon cover business which offers free fabric samples upon request, and the only online futon cover store that features photographs of each fabric on a futon frame, so you can clearly see what you’re buying…rather than making a purchase decision based on a scanned image of a small piece of fabric.
