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Our 100
Percent Guarantee to You!
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We guarantee that any product you buy
from us will be free of any defects in workmanship and quality. If
for any reason you are dissatisfied with the item you have
purchased, and believe it to be defective, damaged, improperly sewn
or constructed, we will replace it with an identical item at no
charge to you. As the Webs Largest Online Futon Cover Source, we
stand behind our word. Visit our Testimonials Page to get some
customers opinions. We think you will be impressed. If you do not
like any item you have purchased that is not a custom made item
(scroll down to review return policy) we will gladly give you a full
refund. We have been in business since 1994, and invite you to call
us at any time with your comments or questions, 1-800-231-1651.
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| One Year
Full Replacement Warranty |
All of our futon
covers, pillows, and round bolsters, are guaranteed for one
full year to be free of defects in workmanship. We will
replace, at our discretion, the exact fabric if available, or the nearest
color or similar style of fabric. To obtain a replacement item, you must
ship the defective item back. Futon Covers Online will not pickup or issue
call tags for defective merchandise, but will credit you back the shipping
once the item is replaced. The one year guarantee covers defects in
workmanship including sewing and construction, flaws in the fabric not
attributed to damage caused by animals, sharp objects, liquid damage,
mildew, mold, or other damage not associated with the manufacture of the
product itself. Direct exposure to intense sun light and sunlight fading
is not covered under the warranty, so placement of any of our products if
possible in areas not exposed directly to the sun is
advisable.
| We provide
standard ground shipping free, with any item you purchase, if you
reside in the continental U.S.A. We DO NOT ship to Canada
or any other location outside the U.S.A. All free shipping is either
UPS ground or FedEx. Most in-stock futon
covers typically arrive within 2-3 weeks. In some
cases, if you order a custom cover with a 4 inch loft, the
approximate delivery time could be up to 3-4 weeks. Please
allow extra time for these orders as they are custom manufactured
and there is always a small queue to have these covers made.
If you would like to expedite your
order (though usually it will arrive very quickly so most customers
have no need to rush their item) you can call us after placing
your order online, and we can provide rush service and UPS or
FedEx 2nd Day Air
shipment at an additional charge, but you will need to provide your
credit
card information to us via phone, since we do not keep credit
card numbers once you have processed your order online.
Please note that shipping is NOT included for free in your
order if you live in Alaska
or Hawaii,
and we ship only UPS 2nd Day Air to these states, at a minimum cost
of $40, but additional items such as pillows or bolsters can
increase shipping to Alaska or Hawaii to $60 or more. We do not ship
to Alaska or Hawaii using the U.S.
Postal Service. You must call
1-800-231-1651 after you place your order to pay for these shipping
charges before your order will be processed. If you place an online
order for Alaska or Hawaii, it will not be automatically shipped to
you until you contact us by phone and provide credit card
information to add the surcharge. We do not store credit card
information, so you must call and provide a credit card number to
finalize the shipping charges before your order will be
processed.
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| Futon Covers
Online offers the easiest return policy of any internet futon cover
store on the planet. If for any reason, you are not satisfied with
your cover, you may return the item within 30 days after the day you
received it. The only cost you must cover is the return ship charge,
which is usually just a few dollars. We do not charge a restock
charge, unlike almost every other online store! To return an item,
please read further for specific
instructions. |
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THE
FOLLOWING ITEMS ARE NOT RETURNABLE DUE TO CUSTOM SIZING OR
RESTRICTIONS DUE TO SANITARY BEDDING LAWS: ANY COVER ORDERED WITH A
4 INCH LOFT (6 INCH LOFTS ARE RETURNABLE) , TWIN 39
INCH x 75 INCH COVERS OF ANY FABRIC (twin size is considered
a custom size, not standard), FABRIC BY THE YARD, FUTON GRIPPER
PADS, CUSTOM SIZES OTHER THAN OUR ONLINE STANDARD SIZES, AND
PROTECT-A-BED MATTRESS COVERS. |
To
return any item that is returnable, WHICH INCLUDES ALL FULL OR QUEEN
COVERS ORDERED FROM THE SITE WITH 6 INCH LOFTS OR COVERS
ORDERED WITHOUT SPECIFIED LOFT OPTIONS, PILLOWS, AND BOLSTERS,
please submit your return authorization via email only to orderfutoncover@aol.com, and
request a return authorization number, remembering to include the
information described in the next paragraph. Please note that if you
send any merchandise back without receiving shipping instructions
and a Return Authorization Number, your will not be credited and
your merchandise will be promptly returned to you:
1. Your
name, address and daytime phone number.
2. The fabric name of
the cover, pillows, and/or bolsters you are returning.
3. The
date that you ordered the products with the confirmation number, if you have
it.
4. The reason for the return.
Reminder: You must
submit your return request within 30 days of the receipt of your
items. This will be confirmed with UPS or FedEx
tracking.
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Please note that any
cover that is returned with any evidence of human or animal hair,
food residues, urine or smoke odor, dirt, dust, smudge marks, or any
other evidence of use,or evidence of washing or drying, is not
returnable, exchangeable, or refundable, and will be immediately
returned to the customer. This is due to State Sanitary Bedding
Laws. |
Futon Covers Online is the largest source in the
world for quality futon covers, pillows, fabric by the yard,
waterproof bedding protection products, and more. Our mission is to
provide exceptional products at a discounted, less than retail
price.
We have more collective experience in the futon
industry than any other web based futon products retailer. Our
President and General Manager, Marc Anderson, was the original
creator and founder of Ellens Futon Convertibles, now the nations
largest specialty futon store chain, with 9 stores located in the
Washington, D.C., area. Our site is the only online futon cover
business which offers free fabric samples upon request, and the only
online futon cover store that features photographs of each fabric on
a futon frame, so you can clearly see what you are buying…rather
than making a purchase decision based on a scanned image of a small
piece of fabric. |
Copyright 2010 Futon Covers Online. All
rights reserved.
Contact the Futon Covers Online Webmaster at orderfutoncover@aol.com |
