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Our 100 Percent Guarantee to You!
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We guarantee that any
product you buy from us will be free of any defects in workmanship
and quality. If for any reason you are dissatisfied with the item
you have purchased, and believe it to be defective, damaged,
improperly sewn or constructed, we will replace it with an identical
item at no charge to you. As the Webs Largest Online Futon Cover
Source, we stand behind our word. Visit our Testimonials Page to get
some customers opinions. We think you will be impressed. If you do
not like any item you have purchased that is not a custom made item
(scroll down to review return policy) we will gladly give you a full
refund. We have been in business since 1994, and invite you to call
us at any time with your comments or questions, 1-800-231-1651.
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| One Year Full Replacement Warranty
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All
of our futon covers, pillows, and round bolsters, are guaranteed for
one full year to be free of defects in
workmanship. We will replace, at our discretion, the exact fabric if
available, or the nearest color or similar style of fabric. To obtain a
replacement item, you must ship the defective item back. Futon Covers
Online will not pickup or issue call tags for defective merchandise, but
will credit you back the shipping once the item is replaced. The one year
guarantee covers defects in workmanship including sewing and construction,
flaws in the fabric not attributed to damage caused by animals, sharp
objects, liquid damage, mildew, mold, or other damage not associated with
the manufacture of the product itself. Direct exposure to intense sun
light and sunlight fading is not covered under the warranty, so placement
of any of our products if possible in areas not exposed directly to the
sun is advisable.
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provide standard ground shipping free, with any item you purchase,
if you reside in the continental U.S.A. We DO NOT ship to Canada
or any other location outside the U.S.A. All free shipping is either
UPS ground or FedEx. Most in-stock futon
covers typically arrive within 2-3 weeks. In some
cases, if you order a custom cover with a 4 inch loft, the
approximate delivery time could be up to 3-4 weeks. Please
allow extra time for these orders as they are custom manufactured
and there is always a small queue to have these covers made.
If you would like to
expedite your order (though usually it will arrive very quickly so
most customers have no need to rush their item) you can call us
after placing
your order online, and we can provide rush service and UPS or
FedEx 2nd Day Air
shipment at an additional charge, but you will need to provide your
credit
card information to us via phone, since we do not keep credit
card numbers once you have processed your order online.
Please note that shipping is NOT included for free in your
order if you live in Alaska
or Hawaii,
and we ship only UPS 2nd Day Air to these states, at a minimum cost
of $40, but additional items such as pillows or bolsters can
increase shipping to Alaska or Hawaii to $60 or more. We do not ship
to Alaska or Hawaii using the U.S.
Postal Service. You must call
1-800-231-1651 after you place your order to pay for these shipping
charges before your order will be processed. If you place an online
order for Alaska or Hawaii, it will not be automatically shipped to
you until you contact us by phone and provide credit card
information to add the surcharge. We do not store credit card
information, so you must call and provide a credit card number to
finalize the shipping charges before your order will be
processed.
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| Futon Covers Online offers the easiest return policy of any
internet futon cover store on the planet. If for any reason, you are
not satisfied with your cover, you may return the item within 30
days after the day you received it. The only cost you must cover is
the return ship charge, which is usually just a few dollars. We do
not charge a restock charge, unlike almost every other online store!
To return an item, please read further for specific
instructions. |
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THE FOLLOWING ITEMS ARE NOT RETURNABLE DUE TO CUSTOM SIZING
OR RESTRICTIONS DUE TO SANITARY BEDDING LAWS: ANY COVER ORDERED WITH
A 4 INCH LOFT (6 INCH LOFTS ARE RETURNABLE) , TWIN
39 INCH x 75 INCH COVERS OF ANY FABRIC (twin size is considered
a custom size, not standard), FABRIC BY THE YARD, FUTON GRIPPER
PADS, CUSTOM SIZES OTHER THAN OUR ONLINE STANDARD SIZES, AND
PROTECT-A-BED MATTRESS COVERS. |
To return any item that is returnable, WHICH
INCLUDES ALL FULL OR QUEEN COVERS ORDERED FROM THE SITE WITH 6
INCH LOFTS OR COVERS ORDERED WITHOUT SPECIFIED LOFT OPTIONS,
PILLOWS, AND BOLSTERS, please submit your return authorization via
email only to orderfutoncover@aol.com, and request a return authorization number, remembering to
include the information described in the next paragraph. Please note
that if you send any merchandise back without receiving shipping
instructions and a Return Authorization Number, your will not be
credited and your merchandise will be promptly returned to
you:
1. Your name, address and daytime phone
number.
2. The fabric name of the cover, pillows, and/or
bolsters you are returning.
3. The date that you ordered the
products with the confirmation number, if you have
it.
4. The reason for the return.
Reminder: You must
submit your return request within 30 days of the receipt of your
items. This will be confirmed with UPS or FedEx
tracking.
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Please note
that any cover that is returned with any evidence of human or animal
hair, food residues, urine or smoke odor, dirt, dust, smudge marks,
or any other evidence of use,or evidence of washing or drying, is
not returnable, exchangeable, or refundable, and will be immediately
returned to the customer. This is due to State Sanitary Bedding
Laws. |
Futon Covers Online is the largest source in the
world for quality futon covers, pillows, fabric by the yard,
waterproof bedding protection products, and more. Our mission is to
provide exceptional products at a discounted, less than retail
price.
We have more collective experience in the futon
industry than any other web based futon products retailer. Our
President and General Manager, Marc Anderson, was the original
creator and founder of Ellens Futon Convertibles, now the nations
largest specialty futon store chain, with 9 stores located in the
Washington, D.C., area. Our site is the only online futon cover
business which offers free fabric samples upon request, and the only
online futon cover store that features photographs of each fabric on
a futon frame, so you can clearly see what you are buying...rather
than making a purchase decision based on a scanned image of a small
piece of fabric. |
Copyright 2010 Futon Covers
Online. All rights reserved.
Contact the Futon Covers
Online Webmaster at orderfutoncover@aol.com |
